True Dental Success Institute
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338: Missing The Call For Opportunity

clinical hygiene

 

Metrics MondayMetrics Geeks Michael Lomotan and Kevin Rossen are back to explain why we should all strive to never miss a phone call. During our conversation we get into the timing of missed calls and how we may be able to limit the number of calls sent to voicemail in our offices. We end today with a new metric that suggests all calls may not be created equal.

During this addition of Metrics Monday, we discuss:

  • Production per patient per year and what you’re missing if you miss a call
  • Potential solutions such as online booking and outsourcing phones after hours
  • Volume of phone calls as a function of time
  • Why the type of missed phone call is worth paying attention to
  • Scoring team members on the phones
EPISODE RESOURCES
(Visited 11 times, 1 visits today)



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337: Innovation in a Crowded Marketplace

clinical hygiene

 

Crowded MarketplaceLive from Central Park in New York City. Today we have a solo episode from my trip to NYC. Join me as I sort through some lessons I learned from a few days in the big city.

During this solo episode, I discuss:

  • Radical differentiation in a crowded marketplace
  • The power of technology and how quickly it can change an industry
  • Lessons from Cris Carter on leveraging your credentials
  • An upcoming dental mission in the Dominican Republic
EPISODE RESOURCES
(Visited 33 times, 1 visits today)



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336: Slaying the OP Manual Dragon

clinical hygiene

 

manual Building an operations manual from the ground up is a massive undertaking. Some of our top clients took years to complete the task, and others are still working on it to this day. In order to expediate this process, we put together a mountain of resources and an in person event focused exclusively on getting the operations manual done.

During this solo episode, I discuss:

  • What drove us to a 600+ page operations manual template
  • Core values creation
  • The pinnacle of systemization
  • Setting expectations for smooth onboarding
  • How hiring, onboarding, and calibration are all connected
EPISODE RESOURCES
(Visited 63 times, 1 visits today)



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335: Multiple Practices – Multiple Perspectives

clinical hygiene

 

MultipleHunter Smith, Addison Killeen, and Dave Bender join us today for a conversation about multiple practice ownership, growth, and infrastructure. This episode comes from a live interview at the Dental Success Summit during which I tried to pull insights, ideas, and best practices from a few guys that are well versed in the field of multiple practice ownership.

During our time together, we discuss:

  • The initial catalyst for their growth into multiple practice ownership
  • What they are doing to ‘recession proof’ their groups
  • Access to capital and how it changes as you grow your group
  • The cost of losing an associate and the rise of the partnership model
  • Infrastructure and how they’ve formed their organizational charts
  • The difference between marketing directors and marketing managers
  • What needs to be in order before moving on to a second location
EPISODE RESOURCES
(Visited 42 times, 1 visits today)



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334: Create a Blue Ocean Culture

clinical hygiene

 

Tactical TuesdayTactical Tuesday! Some people seem to sail through poor demographics and tough economic times. Most, if not all, of them have created a category of one. Today I talk about how to do just that with a couple exercises on creating and upholding your radically different culture.

During this episode, I discuss:

  • Overcoming poor demographics with a blue ocean strategy
  • A few things that could be your radical differentiator
  • All the touch points in the patient experience
  • A core values creation exercise
  • How to hold yourself accountable for the culture you desire
  • Cultural assessments based on your core values
EPISODE RESOURCES
(Visited 28 times, 1 visits today)



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333: Lead Measures Demystified

clinical hygiene

 

Metrics MondayWelcome back to Metrics Monday! The Four Disciplines of Execution teaches on accomplishing your Wildly Important Goals (WIGs) through focusing on lead and lag measures. But, looking at all the available data and deciding which numbers to use as your lead and lag measures can be overwhelming. This week Michael, Kevin, and I address this issue and review some of the lead and lag measures we use in our practices.

During our time together, we discuss:

  • Examples and definitions of lead measures
  • Examples and definitions of lag measures
  • How to implement lead measures based on reverse engineered goals
  • Departmental lead measures
  • Using production per patient and new patients as benchmarks (lead measures) for
    hitting an annual revenue goal (lag measure)
EPISODE RESOURCES
(Visited 35 times, 1 visits today)



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332: Finding Happiness in the Quest for Greatness

clinical hygiene

 

Schein DSOThe drive to push the limits and do more is where great things often come from, but remaining satisfied along the way can be difficult. In this solo episode I reflect on what I learned at the Schein DSO conference on my commute to our Chino Valley office.

During this episode, I discuss:

  • Lack of negotiating power as the pain point for the solo doctor
  • Tactical advice from people with 25-120 practice groups
  • Insights from a man whose group does 700M in annual revenue
  • Diana Nyad’s story of incredible perseverance
  • The Four Futures – mind, money, meaning, and muscle
EPISODE RESOURCES
(Visited 45 times, 1 visits today)



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331: Five Decades of Impressions

clinical hygiene

 

impressionsFive decades in the field of dentistry has given Daniel Parilli vast experience. In fact, he was around when the industry was using belt driven handpieces. He joins me today to discuss some of the solutions his company, Kettenbach, offers. Kettenbach is an international medical and dental product company based in Germany. They specialize in complete solution impression systems and restorative materials.

During our time together, we discuss:

  • How they’ve created a light body with an incredibly low contact wetting angle
  • A bite registration material that is nearly impossible to distort
  • Getting rid of dust in the office with silginat
  • The inevitable takeover of digital impressions
  • Why digital offices today still need analog impression materials
EPISODE RESOURCES
(Visited 35 times, 1 visits today)



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330: Supersized Single vs. Multiple Practices

clinical hygiene

 

Dr. Peter BouldenDr. Peter Boulden and Dr. Craig Spodak join me today after their keynote in Orlando, Florida. They gave a phenomenal presentation on the juxtaposition of the large single location dental hospital and the multilocation model. Craig and Peter highlighted that they often deal with different applications of the same root problem.

During our time together, we discuss:

  • Modeling your practice around your specific goals and demographics
  • The rise of the Super GP
  • The difference between multidisciplinary and multispecialty practices
  • Why technology is becoming the great equalizer
  • The traps of comparison and why the grass isn’t always greener
EPISODE RESOURCES
(Visited 56 times, 1 visits today)



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329: Clearing You as the Bottleneck

clinical hygiene

 

Organizational ChartStop Fighting Fires: The Organizational Chart

Today, I answer a question submitted by one of our listeners. He wrote in to ask about creating
an organizational chart and decreasing direct reports.

During the episode today, I discuss:

  • How not having an org chart lead to selling four of my practices
  • Limiting your direct reports while keeping an open door policy
  • The exact organizational chart I use
  • Submitted end of day protocols up the chain of command
EPISODE RESOURCES
(Visited 58 times, 1 visits today)