True Dental Success Institute

177: Verbiage, Standard of Care and Supervised Neglect

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Here’s a challenge for you…

What’s the best way to “retrain” a patient or an entire patient base that has been neglected under the supervision of another dental team?

In this episode of the Dentalpreneur Podcast a chat with my friend and fellow DSI coach, Dr. Ben Kacos.

During our discussion we cover:

  • The best verbiage for getting a neglected patient base up to the standard of care
  • How to integrate change without alienating an entire patient base
  • How to edify another dental care provider- even if their care has been substandard
  • The best way to quickly build trust and rapport with new patients or in a new practice


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