True Dental Success Institute

Archive for March 2017


124: Dr. Mark Costes- Overcoming Systemization Paralysis

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mark-costesIn this episode, I discuss the best way to overcome systemization paralysis.  While we all know that creating an effective Operations Manual is one of the most important projects that any practice owner can undertake, it can be a daunting process.

In this episode, I break down three systems that can create an immediate positive impact in your practice and can be implemented immediately. The three systems are:

  1. End of Day Protocol (EODP)
  2. Down Time Protocol (DTP)
  3. Office Manager AM Protocol (OMAMP)

Integrating these three systems into your practice will give your team the tangible framework and accountability to get all of their most important tasks completed by the end of each day.

Mastering these simple systems will give the team the confidence and momentum to push through the larger task of creating the practice’s Operations Manual.

EPISODE RESOURCES




123: Dr. Mark Costes – UNC – The Business of Dentistry (Part 2)

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122-unc-school-of-dentistryWelcome to another episode of the Dentalpreneur Podcast. On today’s show we listen in on the second half of Dr. Costes’ visit to The University of North Carolina School of Dentistry.

During this episode he dives deep into topics such as systemization, overhead control, running an efficient dental practice and accounts receivable.

All of that and more on today’s episode of the Dentalpreneur.

More about this show:

Dr. Costes explains some of the systems he has found to be the most valuable in his practices. He discusses what core values mean to his staff members, what WIGS are, how each staff member plays a part in making it happen, and much more…

In this episode you’ll hear:

  • What it means to calibrate the experience for each of your patients
  • How a review of an employee should be conducted to allow for the most growth
  • What should be contained within an operations manual
  • If it is necessary to have payments due at time of treatment
  • How having down time protocol eliminates lags in productivity

Special thanks to University of North Carolina School of Dentistry for having Dr. Costes on today’s show, and thanks to you for joining us as well. See you next time on The Dentalpreneur.

EPISODE RESOURCES

 




122: Dr. Mark Costes – UNC – The Business of Dentistry (Part I)

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122-unc-school-of-dentistryWelcome to another episode of the Dentalpreneur Podcast. On today’s show Dr. Mark Costes visits University of North Carolina School of Dentistry to share with students some business fundamentals he’s learned in practicing dentistry and multiple practice ownership.

Dr. Costes begins his talk by leading with his flaws and how his background in practicing dentistry was not a path always paved in gold. He discusses with the students how embracing your flaws and struggles can prime you for more success into the future.

All of that and more on today’s episode of the Dentalpreneur.

More about this show:

Dr. Costes goes in depth on what is required of a successful practice owner. He talks about what it means to take 100% responsibility for what happens in your practices. Some other topics covered include: management skills, self improvement routines, financial awareness and team culture.

In this episode you’ll hear:

  • A glimpse into a systems vs. staff driven practice
  • What it means to marinate yourself in enriching material daily
  • What an alien abduction manual is and how can it make your life easier
  • The top four most influential reads for Dr. Costes

Special thanks to University of North Carolina School of Dentistry for having Dr. Costes on today’s show, and thanks to you for joining us as well. See you next time on The Dentalpreneur.

EPISODE RESOURCES

 




121: Dr. Taylor Clark – Beating all Odds

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Dr. Taylor ClarkWelcome to another episode of the Dentalpreneur Podcast. I have a really great show for listeners today with return guest, Dr. Taylor Clark. Dr. Clark has not only worked as a dentist, but is also an accomplished entrepreneur and author. He also spends time working as a speaker, encouraging others to reach their full professional potential.

Dr Clark is the author of  the book “Beating All Odds.” His book is a roadmap for success and teaches us how we can overcome adversity in our lives. Dr. Clark faced his own challenges and used that as a way to catapult his practice to success.

All that and more on today’s episode of Dentalpreneur.

More about this show:

There are many opportunities in the field of dentistry to leverage the things we do. Dr. Clark tells the story of how he made some important decisions in his practice that allowed him to come out on top. He digs into some important topics, like client engagement and challenges faced by dental professionals.

In this episode you’ll hear:

  • The challenges of the field of dentistry
  • The principles of success
  • Taylor Clark’s personal struggles while working as a dentist
  • Turning a negative into a positive
  • How necessity produces invention
  • Unique tactics for enticing new patients
  • “Rudy”, a true underdog story, and what can be learned

Special thanks to Dr. Taylor Clark for sharing his story and knowledge on today’s show, and thanks to you for joining us as well. See you next time on Dentalpreneur.

 EPISODE RESOURCES:

 




120: Tarun Agarwal – Technology, Financial Menus and Building Wealth

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Tarun AgarwalWelcome to another episode of the Dentalpreneur Podcast. On today’s show we gain some insight on financial plans, technology and different ways to build wealth within your practice.

Joining us to share his expertise on this subject is Tarun Agarwal. Today Tarun and Dr. Costes discuss how important it is to embrace technology in offices. Tarun also shares the answer to a question commonly held regarding bringing in new technology into a practice; how can you know when you are ready to take the financial risk.

All of that and more on today’s episode of Dentalpreneur

More about this show:

Tarun is an entrepreneur, business consultant and trainer. Throughout his career he has gained a wealth of knowledge about financial and business management strategies.

In this episode you’ll hear:

  • What types of payment plans offer minimal risk to the practice
  • What it means to have a financial menu offered to every patient
  • Why you should keep a signed record with your patients tracking what options were discussed with them
  • Tips on creating more financial growth in your practice
  • Why you should be collecting insurance cards from every patient

Special thanks to Tarun Agarwal for sharing his insights on today’s show, and thanks to you for joining us as well. See you next time on The Dentalpreneur.

EPISODE RESOURCES

 




119: Amy Deschamps – Taking Due Diligence to the Next Level

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Amy DeschampsWelcome to another episode of the Dentalpreneur Podcast. On today’s show we getting some tips on achieving greater success on the business side of dentistry.

Joining us to share her knowledge on this topic is dental consultant and founder of D4Metrics, Amy Deschamps. Amy began as a registered dental assistant while obtaining a background in business. She is passionate about helping offices grow the business aspect of their practices. Amy has structured her focus around three key areas of the businesses she does consulting for.  These key areas are to increase productivity, reduce overhead, improve patient flow and create a vision for the future. She has now either been working in or on practices for more than 25 years!

All of that and more on today’s episode of the Dentalpreneur.

More about this show:

Amy and Mark discuss several tips and topics that she has discovered throughout her 25 years in the dentistry field.

In this episode you’ll hear:

  • The importance of assembling the strongest team possible
  • How a prospectus is often not a good representation of a business
  • Why your hygiene department is the life blood of your practice
  • At what point of purchasing a practice should you consider consulting services
  • What’s evaluated during a facility inspection aside from the building

Special thanks to Amy Deschamps for sharing her knowledge and insights on today’s show, and thanks to you for joining us as well. See you next time on the The Dentalpreneur.

EPISODE RESOURCES




118: Dr. Mark Costes – Self Education and Building the Foundation for Business

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Dr. CostesWelcome to another episode of the Dentalpreneur Podcast. On today’s show we get to listen in on Dr. Costes’ presentation at Chapel Hill, NC at the North Carolina School of Dentistry at the Student Entrepreneurs in Dentistry Meeting.

Joining Dr. Costes are students Zack Mohorn (founder of mandible.io), Christian Hart, Jordan Thomas, and Michael Touloupas. The group discusses how they each got where they are and where they are looking forward to in the future.

All of that and more on today’s episode of the Dentalpreneur.

More about this show:

Not every transition from undergrad to dental school runs the same course. Dr. Costes gets into some of the different ways the students got involved in dentistry. They discuss what it takes to be successful in the dentistry field and how to be best prepared for what lies ahead.

In this episode you’ll hear:

  • How to transition from dental school to private practice
  • Can an undergrad degree in business help prime you for success in dentistry
  • The importance of self education on business and finance

Special thanks to North Carolina School of Dentistry for the opportunity to meet with the students and thanks to you for joining us as well. See you next time on the The Dentalpreneur.

EPISODE RESOURCES

 




117: Heidi Arndt – The Full Throttle Hygiene Department

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Heidi Arndt Heidi Arndt, RDH will be appearing at the upcoming Dental Success Summit in San Diego. Today we revisit her presentation from the 2014 Dental Success Summit which offers some invaluable information on how to tap into a whole new level of revenue for your practice.

On today’s episode of the Dentalpreneur Podcast, I’m sharing a presentation from our live annual event, the Dental Success Summit, by one of the world’s foremost experts in hygiene department effectiveness and profitability.

Heidi Arndt, RDH has worked in all facets of the dental profession: dental assistant, treatment coordinator, practice manager, and dental hygienist. Heidi managed over $140M in annual revenue and led all dental hygiene development activities for American Dental Partners which, at the time, consisted of over 250 practices and over 1,000 dental hygienists.

Heidi’s presentation at this event in San Diego blew the minds of all 200 dentists and their team members in attendance and I’m sure it will do the same for you; so give it a listen, it’s my gift to you- no strings attached!

In this episode you’ll hear:

  • How to increase revenue and make 30% profitability from your hygiene department
  • The five steps for creating a successful foundation in your hygiene department
  • The importance of clear policies for patient treatment for both doctor and hygienist
  • How to define the key performance indicators for your hygiene department
  • How to determine your true profit margin for your hygiene department
  • How to determine realistic hygiene goals for your practice

Special thanks to Heidi Arndt for speaking at our Summit and sharing her strategies and insight, and thanks to you for joining us as well. See you next time on The Dentalpreneur podcast.

EPISODE RESOURCES

 




116: Tiger Safarov – Cultivating the Hustle Gene

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Tiger SafarovWelcome to another episode of the Dentalpreneur Podcast. On today’s show we are learning about what it means to bring out the hustle gene from innovative entrepreneur, Tiger Safarov.

Joining Dr. Mark Costes today is the founder of Siegel Construction and ZenSupplies.com, Tiger Safarov. Tiger and Dr. Costes examine what it takes to be a successful immigrant entrepreneur in the US. They discover some common threads such as a strong will to succeed, at times against all odds and the ability to view failures as their greatest achievements.

All of that and more on today’s episode of the Dentalpreneur.

More about this show:

Tiger was born in Ufa, Russia into a family living by modest means. He quickly learned how to sell goods to contribute to the household income and began growing his entrepreneurial skills at a young age. In 2005 he relocated to the US and hit the ground running with his first business. Tiger learned how to make his business attractive for sale and was able to do so while it was number one in the area. He then moved on to his next dream which was creating the innovative dental inventory software zensupplies.com in 2016.

In this episode you’ll hear:

  • Why lining up your actions with your goals is the key to success
  • How to master dental supply inventory management
  • What it takes to be a successful entrepreneur and business owner
  • Tips on achieving a fulfilling work/life balance

Special thanks to Tiger Safarov for sharing his story and knowledge on today’s show, and thanks to you for joining us as well. See you next time on Dentalpreneur.

EPISODE RESOURCES

 




115: Kiera Dent – Accountability in the Real World

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Kiera DentWelcome to another episode of the Dentalpreneur Podcast. On today’s show we are learning more about the potential business gains from dental consulting services.

Joining us to share her expertise on this subject is Kiera Dent. Kiera works with dentists and their teams to help uncover what changes can be implemented in a practice to create the most financial growth. She acts as an implementer and goes between dentists and their teams to hold everyone accountable for their individual part in achieving specific goals.

All of that and more on today’s episode of Dentalpreneur

More about this show:

Kiera has been involved in dentistry for 15 years. She is passionate about acting as a powerful tool to help practice owners achieve higher levels of success.

In this episode you’ll hear:

  • What the biggest areas of opportunity are in practices
  • How accountability plays an integral role in making successful changes in a practice
  • Kieras number one tip for dental practice owners
  • Helpful tips on how to hire the right associate

Special thanks to Kiera Dent for sharing her knowledge and background on today’s show, and thanks to you for joining us as well. See you next time on Dentalpreneur.

EPISODE RESOURCES