True Dental Success Institute

Archive for April 2018


301: Is Hygiene a Profit Center? Metrics Monday with Michael Lomaton and Kevin Rossen

clinical hygiene

 

Welcome back to another addition of Metrics Monday with Mike Lomatan and Kevin Rossen. Last week we covered patient attrition during the Metrics Monday debut episode (#296). Scroll down and check it out if you haven’t already!

As always on Metrics Monday we are going to break down one KPI and discuss why it matters, how to track it, and how to take action on it. This week we are covering perio vs. prophy.

During the episode, we discuss:

  • Calibrating your hygiene department according to the CDC
  • How to use procedure codes to generate your perio vs. prophy percentage
  • How to get your numbers trending in the right direction through coaching your hygiene department
  • Adjunct services presentation
  • A couple of our other favorite hygiene department analytics
EPISODE RESOURCES



300: Real Dentists Talk Transformation Part 2

clinical hygiene

 

TransformationTransformation contest part two! These stories come from my favorite part of the Dental Success Summit, the transformation contest. During this contest, some of our mastermind clients open up about their journey as they compete for a $1,000 donation to a charity of their choice.

During this part two episode you’ll hear:

Dr. Jeff Yelle competing for Children’s Cancer Research Fund discuss:

  • Making hard work for secret sauce
  • Going from six to three days a week
  • How he went from corporate refugee to owning a 2M practice

Dr. Summer Kassmel competing for Round Up River Ranch discuss:

  • The fork in her road that catapulted her into practice ownership
  • Leading from the back
  • How she got her practice on track for 40% growth

Dr. Tim Cashion competing for Changing Minds discuss:

  • The power of weekly meetings
  • Getting 100 five start reviews in one day
  • How focusing on his overhead has put an extra $450,000 in his pocket every year
EPISODE RESOURCES



299: Systemizing Systemization with Michael Touloupas and Christian Hart – part 2

clinical hygiene

 

Michael TouloupasIn today’s crossover episode, I’m interviewed by Christian Hart and Michael Touloupas of the Student Entrepreneurs in Dentistry podcast. Christian and Michael are both dental students at the University of North Carolina, Chapel Hill. These guys are go-getters. They frequent live events and started their podcast with the goal of enriching the knowledge base of dentists and dental students who aspire to get into practice ownership through conversations with industry influencers.

During our time together, we discuss:

  • How reaching my breaking point taught me the importance of systemization
  • The balance of fitting the person to the protocol vs the protocol to the person
  • How to stay fulfilled in a world where enough is never enough
  • Where to start when looking to systematize a practice
  • When spontaneity trumps systemization
  • Advice for dental students beginning school, midway along their journey, and approaching graduation
EPISODE RESOURCES



298: Can Spontaneity Trump Systemization? – part 1

clinical hygiene

 

In today’s crossover episode, I’m interviewed by Christian Hart and Michael Touloupas of the Student Entrepreneurs in Dentistry podcast. Christian and Michael are both dental students at the University of North Carolina, Chapel Hill. These guys are go-getters. They frequent live events and started their podcast with the goal of enriching the knowledge base of dentists and dental students who aspire to get into practice ownership through conversations with industry influencers.

During our time together, we discuss:

  • How reaching my breaking point taught me the importance of systemization
  • The balance of fitting the person to the protocol vs the protocol to the person
  • How to stay fulfilled in a world where enough is never enough
  • Where to start when looking to systematize a practice
  • When spontaneity trumps systemization
  • Advice for dental students beginning school, midway along their journey, and approaching graduation
EPISODE RESOURCES



297: Streamlining your Practice’s Workflow

clinical hygiene

 

Is your office manager and front office swamped? Here are some tactical ideas on how to give more accurate treatment plan cost estimates, quickly increase collections percentages, and streamline your office’s workflow all while decreasing your front and back office’s workload.

This Tactical Tuesday comes from a key note presentation I gave in San Diego, CA on maximizing your office manager through:

  • Getting you AR under control
  • An effective financial policy
  • Timely insurance verification
EPISODE RESOURCES



296: Advanced Metrics with the Analytics Geeks

clinical hygiene

 

MetricsToday, we have the debut of a new segment here on the Dentalpreneur Podcast, Metrics Monday. Throughout this segment, I’ll be sitting down with Kevin Rossen, the founder of Divergent Dental and Mike Lomotan, one of our DSN analytics coaches. We are going to break down one metric a week and discuss why it matters, how to track it, and how to take action on it. This week we are covering patient attrition.

During the episode, we discuss:

  • Why it feels like we always need more new patients
  • How to generate a master list of inactive patients
  • How to build a targeted reactivation campaign for these patients
  • The reactivated patient experience
EPISODE RESOURCES



295: Transform Your Practice – Real World Case Studies Part 1

clinical hygiene

 

Dental Success SummitToday, we have a few really inspirational stories. These stories come from my favorite part of the Dental Success Summit: The Transformation Contest.

During this contest, some of our Mastermind clients open up about their journey as they compete for a $1,000 donation to a charity of their choice.

During this part one episode you’ll hear:

Dr. Charlotte Milch competing for Global Hope Network International discusses:

  • Getting better at getting out of your comfort zone
  • Buying a practice out from under me, for less than I offered
  • How she went from embezzlement, full staff turnover, and law suits to smooth systems and 54% overhead

Dr. Andrew Farkas and Karen Lantz competing for Helping Our Heroes discuss:

  • Leveraging associates to create more time
  • Rebranding and becoming a first class experience
  • How they overcame the plethora of problems that existed in the practice they purchased from a doc that literally fled the country post-sale

Drs. Kelly and Steve Dove competing for Rare Bread discuss:

  • The myth of multitasking
  • Obtaining the most google reviews in town
  • How they took a startup to over $1 million in collections and 50% overhead
EPISODE RESOURCES



294: What’s The Life Span Of Your Restorations?

clinical hygiene

 

Jared Parente“What happens if my restoration fails?” When asked this question most of us respond with something along the lines of “we’ll take care of you” or “I’ll make it right.” It’s the honest truth, but it leaves the patient with a lot of ambiguity.

My guest today, Jared Parente is innovating the way we insure the quality of our work in the dental profession. As the CEO of Dental Warranty, Jared seeks to increase the peace-of-mind and prosperity of dentists and their patients by protecting smiles. Dental Warranty has partnered with almost 1,000 dental practices to protect over 500,000 patients’ dental work no matter what, where, or why.

During our time together, we discuss:

  • How failed restorations can end in a win-win
  • A new way to increase the revenue of your practice
  • How failed treatment can be made right, even if your patient has moved away
  • A way to get your full fee for retreating your own failed work
  • Coaching your team on how to present this warranty plan
EPISODE RESOURCES



293: Reaching your Full Potential with Alastair Macdonald part 2

clinical hygiene

 

Alastair MacdonaldIn today’s in episode you’ll hear part 2 of my conversation with my performance coach, Alastair Macdonald. He drops some serious knowledge bombs and a beautiful perspective on life, balance and success. One of my favorite episodes of all time!

During our time together, we discuss:

  • How growing up in a third-world country shaped the man Alastair is today
  • What a 15th century goldsmith has to do with the brilliance of cross-pollination
  • How Alastair was able to obtain his “campfire MBA”
  • The four futures and how to achieve balance by getting all things trending in the right direction
  • The truly life threatening issue behind first-world problems
EPISODE RESOURCES



292: The Paradox of Abundance with Alastair MacDonald part 1

clinical hygiene

 

AlastairMy guest today is Alastair MacDonald. Alastair is an international analyst and forecaster who specializes in identifying the dangers and changes in the international market based on social mood. His predictions include the decline of the USD and the bursting of the US housing bubble in 2004-2005, the global financial crisis and collapse of Lehman Brothers in 2007, the peak of commodity prices in 2008, the bottom of US stocks in the spring of 2009, the bull market of the USD in 2011, the second term of Barrack Obama, and the election of Donald Trump.

Alastair is also my personal performance coach as well as the author and editor of the Parallax report, which is a monthly report containing a macro review of global issues, updates on current positions and recommendations, and new opportunities.

During our time together, we discuss:

  • How growing up in a third-world country shaped the man Alastair is today
  • What a 15th century goldsmith has to do with the brilliance of cross-pollination
  • How Alastair was able to obtain his “campfire MBA”
  • The four futures and how to achieve balance by getting all things trending in the right direction
  • The truly life threatening issue behind first-world problems
EPISODE RESOURCES