True Dental Success Institute

Archive for May 2018


321: Defibrillating your Dental Practice

clinical hygiene

 

DSIIn this solo episode I check in with our podcast family to talk about what is on the horizon for us at DSI, ask for some feedback on the new things we’ve been doing with the podcast, and explain how to take the first step toward a complete operations manual.

During this episode, I discuss:

  • Updates on the Scottsdale Training Facility
  • A new podcast segment
  • Themes form the Advanced Analytics Thinktank
  • How to begin your operations manual with the systemization jump start

How do you like the shorter episodes? What do you want to hear covered on Metrics Monday? Reach out on our socials and let us know!

EPISODE RESOURCES



320: The CEO Playbook with Dr. Richard Low: Part 2

clinical hygiene

 

Richard LowWelcome back to part two with Dr. Richard Low of the Shared Practices podcast. Scroll down and listen to part one if you haven’t already! We’re covering everything systemization.

During this part two episode, we discuss:

  • What to do when the team pushed back against the operations manual
  • The importance of documentation and keeping employee records
  • Over systemization
  • The power of check lists
  • Systemizing the operations manual review
EPISODE RESOURCES



319: The CEO Playbook with Dr. Richard Low: Part 1

clinical hygiene

 

On today’s episode I’m interviewed by Dr. Richard Low. Richard is currently finishing up a GPR as part of a HPSP scholarship, and is the co-host of the Shared Practices podcast. Their podcast has a little different format in which they break things down by season and cover certain topics as they pertain to the season- acquisitions or startups for example. They brought me on the show to talk about a topic that is near and dear to my heart, systemization.

During our time together, Richard and I discuss:

  • Why becoming a better clinician is not always the answer
  • How to get buy in with your operations manual
  • Why leadership is the key to culture, operational systemization, and cash flow and overhead control
  • The importance of making time for uncomfortable conversations
  • Our front office call tracking system
  • How to create a system for the little things that aren’t getting done
EPISODE RESOURCES

 




318: The Secret to Team Accountability

clinical hygiene

 

accountabilityHow do you create a cadence of accountability? Is it a person? A system? One way we create accountability at Horizon Dental Group is via the weekly WIG meeting. On this Tactical Tuesday I explain how to hold your team accountable with the weekly WIG meeting and an organized agenda.

During this episode, I discuss:

  • Examples of the lead measures, lag measures, and the whirlwind
  • All of the accountability measures we use at DSI
  • The importance of opening with positivity
  • Our exact weekly wig meeting agenda
EPISODE RESOURCES



317: Analytics to Know in Hygiene

clinical hygiene

 

Jake ConwayMetrics OG Jake Conway joins me today to breakdown hygiene profitability. Jake spends a ton of time analyzing dental practice numbers as the CFO of DSI and founder of Custom Analytics. His experience is obvious as he explains the numbers to track in order to run a healthy, profitable hygiene department.

During our time together, we discuss:

  • Why it’s okay to break the 30% rule as a larger practice
  • How to look at hygiene as profit center
  • The numbers to look at if you have holes in hygiene
  • Focusing on your 40 favorite patients
EPISODE RESOURCES



316: Transition Tips with a Southern Accent With Dr. Ben Kacos

clinical hygiene

 

Dr. Ben KacosIt’s graduation time and over 5,000 new dentists will be hitting the streets over the next few weeks.

In today’s episode I sit down with my good friend and DSI black belt coach, Dr. Ben Kacos.
Ben is a practice owner who has successfully merged a second office into his flagship location in Shreveport, LA.

Ben and I chat about how new grads and young dentists can position themselves as successful associates and eventual practice owners.

Ben brings his quick wit and Southern charm to this fun and educational episode. Enjoy!

EPISODE RESOURCES



315: Set It and Forget It – Automated Recalls

clinical hygiene

 

Reactivating patients is generally more cost effective than finding new patients, but it’s a task that often falls on the back burner. It’s easy for office managers and the front office team to get caught up in the whirlwind, and when that happens high priority, important tasks don’t always get done. Cory Pinegar, CEO of CallForce, joins me today to offer a solution.

During our time together, we discuss:

  • How CallForce calibrates with each office they work with
  • A few real life examples of the ROI practices have received working with CallForce
  • How they have optimized their scripting using data from thousands of calls
  • The most common reasons patients don’t schedule
  • A study on patients’ preferred form of communication
EPISODE RESOURCES



314: Operations Manual Creation- Simple but NOT Easy with Kiera Dent part 2

clinical hygiene

 

Welcome back to part two with Kiera Dent! We pick up right where we left off yesterday. So, if you haven’t already be sure to go back and listen to part one. She brings it again today as we get actionable on the topics of accountability, operations manuals, and onboarding.

During our time together, we discuss:

  • Who keeps the team accountable
  • The first two steps of creating an operations manual
  • How to compress the timeline of creating an operations manual
  • Using the natural flow of the day to create protocols
  • Why ‘how to’ sheets should be separate from the operations manuals and how to organize them
EPISODE RESOURCES



313: Operations Manual Creation- Simple but NOT Easy with Kiera Dent

clinical hygiene

 

Simple doesn’t mean easy. Kiera Dent joins us today from the road in Omaha, NE to discuss how she is helping dental offices around the nation breakdown the difficult task of creating an easy to understand operations manual and a simple cadence of accountability.

Kiera is our traveling implementer at DSI as well as the founder of Dental Placement Pros and Dental Masters Now. She is always on the go helping offices implement efficiencies and improvements through unique and creative team engagement strategies.

During our time together, we discuss:

  • How Kiera diagnoses and treatment plans offices
  • The goals she helped set for the office she’s currently working with
  • Three pillars of an effective operations manual
  • How to create accountability
  • Calibrating case acceptance verbiage
  • How to get past patient objections and cancellations
  • Getting stubborn team members to engage
EPISODE RESOURCES



312: Win-Win Team Incentives

clinical hygiene

 

Tactical TuesdayMotivating your team and communicating exactly what you want can be difficult at times. One objective tool you can use is a properly structured incentive system. This Tactical Tuesday comes from part of a live presentation focused on aligning your incentive system with practice’s goals.

During this part of the presentation, I discuss:

  • Why basing incentives solely on production is a bad idea
  • Framing your incentive system
  • The incentive system I use in my practices
EPISODE RESOURCES