True Dental Success Institute

Archive for June 2018


341: Think Tank – Advanced Analytics

clinical hygiene

 

Think Tank“There’s an epic failure within the game to find out what’s really happening”
Today we are pulling back the curtain on the Advanced Analytics Think Tank. Jake Conway recently brought together some great minds including Kevin Rossen, Michael Lomotan, and Alastair MacDonald to take a deep dive into the world of practice analytics and discuss how we can take our practices to the next level. On the show today we’re playing a segment of my presentation on a new concept I call Data Silos.

During this episode, I discuss:

  • The importance of compensating your team well
  • When someone is ready to start looking for their second practice
  • Mining for data and finding undervalued assets
  • The three Data Silos
    1. Fixed and variable expenses
    2. Practice management software
    3. Departmental data
EPISODE RESOURCES



340: New Blood with Dr. Jonathan Park

clinical hygiene

 

Dr. Jonathan Park joins the show today after spending some time in Arizona checking out Horizon Dental Group. He recently graduated from Southern Illinois University School of Dental Medicine, and is considering joining our team.

During our time together, we discuss:

  • Dr. Park’s opportunity at Horizon Dental Group
  • The clinical education he received at Southern Illinois University
  • The school’s practice management resources
  • The overall mood toward practice management in dental school
  • Dr. Park’s previous career
EPISODE RESOURCES



339: Poise in the Midst of the Whirlwind

clinical hygiene

 

Keeping your goals readily accessible is powerful. So is the whirlwind. On this addition of Tactical Tuesday, I share with you one of my strategies for keeping my goals top of mind. The Foundations and Growth worksheet is a tool I use for every single one of my practices that allows me to quickly review everything I’m striving to do over the next four years in that particular practice.

During the episode today, I discuss:

  • The elite dental practice pentagon
  • Why your foundational principles are the foundation on which you will build you
    systems
  • The four things I keep right next to my goals
  • A few books on radical differentiation
EPISODE RESOURCES



338: Missing The Call For Opportunity

clinical hygiene

 

Metrics MondayMetrics Geeks Michael Lomotan and Kevin Rossen are back to explain why we should all strive to never miss a phone call. During our conversation we get into the timing of missed calls and how we may be able to limit the number of calls sent to voicemail in our offices. We end today with a new metric that suggests all calls may not be created equal.

During this addition of Metrics Monday, we discuss:

  • Production per patient per year and what you’re missing if you miss a call
  • Potential solutions such as online booking and outsourcing phones after hours
  • Volume of phone calls as a function of time
  • Why the type of missed phone call is worth paying attention to
  • Scoring team members on the phones
EPISODE RESOURCES



337: Innovation in a Crowded Marketplace

clinical hygiene

 

Crowded MarketplaceLive from Central Park in New York City. Today we have a solo episode from my trip to NYC. Join me as I sort through some lessons I learned from a few days in the big city.

During this solo episode, I discuss:

  • Radical differentiation in a crowded marketplace
  • The power of technology and how quickly it can change an industry
  • Lessons from Cris Carter on leveraging your credentials
  • An upcoming dental mission in the Dominican Republic
EPISODE RESOURCES



336: Slaying the OP Manual Dragon

clinical hygiene

 

manual Building an operations manual from the ground up is a massive undertaking. Some of our top clients took years to complete the task, and others are still working on it to this day. In order to expediate this process, we put together a mountain of resources and an in person event focused exclusively on getting the operations manual done.

During this solo episode, I discuss:

  • What drove us to a 600+ page operations manual template
  • Core values creation
  • The pinnacle of systemization
  • Setting expectations for smooth onboarding
  • How hiring, onboarding, and calibration are all connected
EPISODE RESOURCES



335: Multiple Practices – Multiple Perspectives

clinical hygiene

 

MultipleHunter Smith, Addison Killeen, and Dave Bender join us today for a conversation about multiple practice ownership, growth, and infrastructure. This episode comes from a live interview at the Dental Success Summit during which I tried to pull insights, ideas, and best practices from a few guys that are well versed in the field of multiple practice ownership.

During our time together, we discuss:

  • The initial catalyst for their growth into multiple practice ownership
  • What they are doing to ‘recession proof’ their groups
  • Access to capital and how it changes as you grow your group
  • The cost of losing an associate and the rise of the partnership model
  • Infrastructure and how they’ve formed their organizational charts
  • The difference between marketing directors and marketing managers
  • What needs to be in order before moving on to a second location
EPISODE RESOURCES



334: Create a Blue Ocean Culture

clinical hygiene

 

Tactical TuesdayTactical Tuesday! Some people seem to sail through poor demographics and tough economic times. Most, if not all, of them have created a category of one. Today I talk about how to do just that with a couple exercises on creating and upholding your radically different culture.

During this episode, I discuss:

  • Overcoming poor demographics with a blue ocean strategy
  • A few things that could be your radical differentiator
  • All the touch points in the patient experience
  • A core values creation exercise
  • How to hold yourself accountable for the culture you desire
  • Cultural assessments based on your core values
EPISODE RESOURCES



333: Lead Measures Demystified

clinical hygiene

 

Metrics MondayWelcome back to Metrics Monday! The Four Disciplines of Execution teaches on accomplishing your Wildly Important Goals (WIGs) through focusing on lead and lag measures. But, looking at all the available data and deciding which numbers to use as your lead and lag measures can be overwhelming. This week Michael, Kevin, and I address this issue and review some of the lead and lag measures we use in our practices.

During our time together, we discuss:

  • Examples and definitions of lead measures
  • Examples and definitions of lag measures
  • How to implement lead measures based on reverse engineered goals
  • Departmental lead measures
  • Using production per patient and new patients as benchmarks (lead measures) for
    hitting an annual revenue goal (lag measure)
EPISODE RESOURCES



332: Finding Happiness in the Quest for Greatness

clinical hygiene

 

Schein DSOThe drive to push the limits and do more is where great things often come from, but remaining satisfied along the way can be difficult. In this solo episode I reflect on what I learned at the Schein DSO conference on my commute to our Chino Valley office.

During this episode, I discuss:

  • Lack of negotiating power as the pain point for the solo doctor
  • Tactical advice from people with 25-120 practice groups
  • Insights from a man whose group does 700M in annual revenue
  • Diana Nyad’s story of incredible perseverance
  • The Four Futures – mind, money, meaning, and muscle
EPISODE RESOURCES