True Dental Success Institute

243: Turning Negatives into Positives

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In this episode of the Dentalpreneur Podcast, Jake Conway (Financial Analyst at DSI) and I discuss extreme customer service how to turn lemons into lemonade.

Specifically, we discuss:

  • How to convert angry patients into raving fans
  • The power of individual recognition
  • How to create human billboards
  • Why we do what we do!

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