True Dental Success Institute

260: Creating the “Super OM”



Super OMJoining us today is our in-office implementer and world traveler, Kiera Dent.

During our time together, Kiera’s and I discuss a new secret weapon that she’s developed to get your front office and OMs to the next level.

We discuss:

  • The biggest challenges when trying to recruit, train or hire a superstar OM
  • Why an effective on-boarding process is often overlooked
  • The reasons why it’s so difficult to define definitive roles and expectations in the OM position
  • One simple and cost effective training regime to create the “Super OM”


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