260: Creating the “Super OM”
Joining us today is our in-office implementer and world traveler, Kiera Dent.
During our time together, Kiera’s and I discuss a new secret weapon that she’s developed to get your front office and OMs to the next level.
- The biggest challenges when trying to recruit, train or hire a superstar OM
- Why an effective on-boarding process is often overlooked
- The reasons why it’s so difficult to define definitive roles and expectations in the OM position
- One simple and cost effective training regime to create the “Super OM”
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