336: Slaying the OP Manual Dragon
Building an operations manual from the ground up is a massive undertaking. Some of our top clients took years to complete the task, and others are still working on it to this day. In order to expediate this process, we put together a mountain of resources and an in person event focused exclusively on getting the operations manual done.
During this solo episode, I discuss:
- What drove us to a 600+ page operations manual template
- Core values creation
- The pinnacle of systemization
- Setting expectations for smooth onboarding
- How hiring, onboarding, and calibration are all connected