The Systems Driven Dental Practice
Early in my career, much like most dentists, I knew almost nothing about the business and management side of running a systems driven dental practice.
So when it came time to assemble my team, I looked for employees that had the most experience in the field so that I could hand off all of the practice management responsibilities to them while I focused on patient care.
My fatal flaw was that I let the staff run the offices “their way” and because I hadn’t given them any direction or parameters to follow, they were forced to create their own systems and protocols.
The result? Chaos, inefficiency, lack of profitability. The worst part was that I was completely dependent upon my staff.
If anyone got sick, had a family emergency or found a new job, a part of the practice would shut down. Each person on the team created their own way of accomplishing their job description but nobody else could duplicate it.
I had effectively created a team of Primadonnas. As an owner, I had no leverage and the team knew it. I had to pay them what they wanted and do everything that I could to keep them from leaving.
Once I finally realized that something had to change, I began to create systems for every department within my practices.
With the team’s help and feedback, I created a written daily, weekly and monthly protocol for every position.
Now, the systems run the practice, not the employees. What we expect from each team member is clear and defined and if they are absent for whatever reason, they can be replaced immediately by anyone who can follow a cookbook system.
If you’re feeling like you’ve lost control of your team and that you’ve got a Primadonna problem, contact our office and we’ll help you set up the systems you need to decrease your stress and move your practice to the next level.
Whether you want to create multiple streams of income, build multiple practices, or just make your practice and career the very best that it can be, I’ve got an opportunity for you.
On June 3rd and 10th, 2016, the Dental Success Summit will be coming to Auckland and Sydney. I’ll be uncovering the formula that can help any dentist to immediately increase the order and profitability of their dental practice. I’ll also be sharing how to predictably open multiple dental practices and transition them for a huge profit and perpetual residual income.
As a special “thank you” for being a subscriber to this community, I’d like to offer you the Early Bird price of $597 to register for the event, that’s 60% off of the normal registration price.
It’s time to surround yourself with the people and resources that can take your business and life to the next level. None of us can do this alone.
Look forward to meeting you in June.
All the Best,
Mark Costes, DDS
Founder, Dental Success Institute
Founder, Horizon Schools of Dental Assisting
Author of the #1 International Bestseller Pillars of Dental Success
Host, The Dentalpreneur Podcast on iTunes