Caitlin Mendez
15 Years in Practice
"Empowering dental teams to work smarter and elevate performance, one practice at a time"
About Caitlin
Caitlin Mendez is a seasoned team training coach and systems and profitability consultant at the Dental Success Institute. With a focus on optimizing dental practice processes, Caitlin guides teams in refining case acceptance, implementing reactivation systems, streamlining scheduling, and enhancing billing and collections workflows. Her methods emphasize cultivating an ownership mindset, fostering team hustle, and improving operational metrics like clear aligner utilization and overhead control. Caitlin’s structured, motivation-focused approach helps dental practices maximize profitability and operational efficiency. Beginning her career in the dental field as a front office team member, Caitlin advanced to Vice President of Operations, overseeing 250 offices across 18 states. Her DSO leadership roles include Vice President of Orthodontics/Invisalign, Revenue Cycle Director, and Director of De Novo Business Development, as well as regional management roles. Caitlin’s hands-on experience with all levels of practice management gives her unique insight into the teamwork, organization, and multi-tasking required to succeed in high-performing dental offices. Known for her relatable training style and well-tested methods, she’s dedicated to ensuring her clients’ understanding and motivation for success.
Coaching
Strengths
Team Motivation
Goal Tracking
Process Optimization
Productivity Boosting
Personal Projects And Interests
"I grew up in New Haven, Connecticut, where I loved swimming, soccer, and lacrosse. After studying international relations at Boston University and rowing for the crew team, a college volunteer program brought me to Costa Rica, where I became fluent in Spanish and fell in love with the “pura vida” lifestyle. Now, I live in Costa Rica with my family, working remotely with the Dental Success Institute and spending my free time exploring beaches, waterfalls, and the outdoors with my two sons, Liam and Emmett."
